Custom Quality over Immediacy

Thank you for supporting Tessa Schultz and her music! Our merchandise is designed with care, using premium materials and specialty production techniques. Many of our items are handcrafted or made to order, which means they can take a little longer to produce than traditional merchandise.

We appreciate your patience and want to make sure every item you receive is worth the wait.

Shipping

When will I receive my order?

Our merchandise is produced with an emphasis on quality, craftsmanship, and attention to detail. Because many of our pieces are made to order, production and shipping may take longer than typical online purchases.

Here's what to expect:

• Production: Most orders take approximately 5–15 business days from order acceptance to be crafted, prepared, and shipped.

• Shipping: Once your order ships, delivery typically takes another 5–7 business days within the United States.

• International Orders: Delivery times vary depending on your location, customs processing, and local shipping services.

These are estimates, and some specialty items may require additional production time.

Need something sooner? If you're ordering for a birthday, concert, or special occasion, please contact us using the form below before placing your order. We'll do our best to accommodate your timeline.

Where will my order ship from?

We work with select merchandise production and fulfillment partners to create and ship our products. Depending on the item and your location, your order may ship from different facilities.

If you order multiple items, they may arrive in separate packages.

Will I be charged customs fees?

International orders may be subject to customs duties, import taxes, or additional fees imposed by your country. These charges are determined by local customs authorities and are the responsibility of the customer.

We recommend checking with your local customs office for more information before placing an international order.

My order hasn't arrived. What should I do?

If your order hasn't arrived within the estimated delivery window, please check the following before contacting us:

• Review your shipping confirmation email and tracking information.

• Confirm that the shipping address on your order is correct.

• Check with your local postal service or delivery carrier.

• Ask neighbors or building management if your package may have been delivered nearby.

If you're still unable to locate your package, fill out the form below or email TessaSchultzMusic@gmail.com with your order number, and we'll be happy to help.

If an incorrect shipping address was provided at checkout, additional shipping charges may apply to replace or resend your order.

Orders

How is your merchandise made?

Our merchandise collection is created with a focus on premium quality, thoughtful design, and craftsmanship.

Unlike traditional mass-produced merchandise, many of our pieces are made to order using specialty printing, embroidery, and finishing techniques. We work with production partners who share our commitment to creating merchandise that looks great, feels great, and lasts.

Because of this approach, production can take a little longer, but we believe the finished product is worth it.

How do I track my order?

Once your order ships, you'll receive a shipping confirmation email with tracking information, when available.

Please keep in mind that your order may remain in production for 5–15 business days before tracking information becomes available.

If you have questions about your order, contact us